Late Fee & Payment Failure Policy

1. Introduction

This policy outlines the rules regarding late payment of school fees and handling of failed or unsuccessful transactions. It ensures transparency, accountability, and smooth financial operations in accordance with CBSE guidelines.

2. Late Fee Policy

• Fees must be paid on or before the prescribed due dates
• A late fee will be applicable after the due date
• Late fee amount may vary as decided by school management

3. Consequences of Non-Payment

• Restriction from examinations or school activities
• Withholding of report cards or academic results
• Temporary suspension of school facilities

4. Payment Failure Policy

• If a transaction fails but the amount is deducted, parents should not retry immediately
• Users must verify transaction status before making another payment
• The school is not responsible for failures caused by bank/server issues

5. Failed Transaction Resolution

• In case of deducted amount with failed status, banks usually auto-refund within 5–7 working days
• If refund is not received, parents must contact the school with transaction details

6. User Responsibility

• Ensure correct details are entered before making payment
• Keep transaction reference number for future communication
• Avoid multiple payments without verification

7. Technical Issues

The school is not liable for technical errors, downtime, or interruptions caused by third-party payment gateways or internet issues.

8. Amendments

The school reserves the right to modify this policy at any time. Changes will be communicated appropriately.

9. Contact Information

For payment-related issues, contact:
Email: [email protected]